Afamia House, Tilson Road
Roundthorn Industrial Estate,
Unfortunately, we are unable to offer refunds or to exchange any products that have been cut to size, made to measure or installed (unless it is established that they have since developed a manufacturer’s fault).
In the unlikely event that a manufacturer’s fault develops within 30 days of the purchase date, please notify us as soon as possible with photographic evidence. Where a manufacturer’s fault is identified, you will be able to receive a full refund, repair or replacement of the original order, whichever is more convenient.
Where a manufacturer’s fault develops after 30 days from the purchase date, we will do our best to remedy the problem as soon as possible. Depending on the circumstances, you may be entitled to a replacement, repair or refund (or a price reduction should you wish to keep the product).
We reserve the right to withhold any remedy, refund, repair or replacement until the faulty product(s) is/are returned to us for investigation. The cost of the return is to be borne by the customer but reimbursed by us in the event that a manufacturer’s fault is established.
If the products are installed and you are not able to remove and return them, please contact us to arrange an alternative solution. In some instances, we can arrange a courier pick-up service (subject to a maximum charge of £50.00).
Please note that our liability under this policy:
- Excludes any discrepancies between batches (colour or otherwise) or faults caused as a result of improper installation, use or maintenance;
- Is limited to the original order value; and
- Does not include any additional or third party costs incurred by you for the installation of our products (or otherwise) prior to the fault appearing.
We always advise our customers to carefully inspect any purchases (and report any faults immediately) prior to any installation.
If a product is ever unavailable, we will contact you either to arrange a full refund or allow you the opportunity to select a similar product with any difference in price being collected or returned. Rest assured, we will never supply you with any substitute products without your prior approval.
Every effort is made to ensure that the colours of our products are presented as accurately as possible on our website. Due to discrepancies between monitors etc. we recommend that our customers take advantage of our free sample service prior to ordering. Please note that different widths, batches, materials or orders may not match exactly when placed next to one another if ordered at a different time. Every batch is slightly different.
While every effort will be made to ensure that all items shown are in stock, we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. In the event a product chosen is out of stock you will be contacted in regards to other alternatives/upgrades available.
All orders in mainland UK placed and paid for before 11am will have the opportunity for a next working day delivery, this can differ depending on your location. For Overseas and Highlands please call our customer service line. Any date specified for delivery is an estimate only, we cannot be accountable for any delays in delivery.
Time for the delivery shall not be of the essence of any contract and we shall not be liable for any loss, cost damages or expenses that may be caused directly or indirectly by any delay in the delivery of the goods ordered. We always advise to arrange installers after the order has been received.
All orders require a signature on delivery unless authorised by yourselves. We take no responsibility / liability for missing / damaged goods if authorised to be left. Please ensure that you check the packaging and products are undamaged before signing.
If you sign for the item without checking, you are stating that the goods have been delivered undamaged and in good order. This means we cannot claim from the courier on your behalf if the item is damaged. Any replacement goods will have to be paid for in full.
Please be aware we offer a kerbside delivery only – the customer is responsible for moving the order into a safe location, the drivers may help at their own discretion. The driver will require assistance on larger / heavier items. We are unable to deliver items above the ground floor (i.e in a flat).
In the event of using a courier any special instructions provided will be passed onto them, however, we cannot guarantee that their drivers will adhere to them.